Order Tracking

How to track a delivery

All delivery requests will return a batch ID, a tracking ID, and a tracking URL. Both the batch ID and the tracking ID can be used to track delivery requests.

• Batch ID - used to track and take action for all deliveries placed together. (E.g if an order has one pick-up and multiple drop-off locations, you can track the status of all the drop-offs using the batch ID). Similarly, you can cancel orders using a batch ID.

• Tracking ID - used to track and take action for one delivery. (e.g. even if an order has one pick-up and multiple drop-off locations, each recipient only needs to track their respective tracking ID). Similarly, you can cancel single deliveries using a tracking ID.