# Common Terminology | Word | Meaning | | -------------- | ---------------------------------------------------------------------------------------------------------------------------------------------------------------------- | | Partner | These are the people who carry out a delivery request. They can be individual riders or delivery companies you work with. | | Drop | | | Dropoff window | This is the period during which a customer’s order is expected to be dropped off. It is dynamic and can be changed by an associate depending on happenings on the road | | Pickup window | This is the period during which a customer’s order is expected to be picked up. It is dynamic and can be changed by an associate depending on happenings on the road | --- # Agent Instructions: Querying This Documentation If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question. Perform an HTTP GET request on the current page URL with the `ask` query parameter: ``` GET https://docs.sendstackhq.com/guides/common-terminology.md?ask= ``` The question should be specific, self-contained, and written in natural language. The response will contain a direct answer to the question and relevant excerpts and sources from the documentation. Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.