Common Terminology

Word	Meaning
Partner	These are the people who carry out a delivery request. They can be individual riders or delivery companies you work with.
Drop
Dropoff window	This is the period during which a customer’s order is expected to be dropped off. It is dynamic and can be changed by an associate depending on happenings on the road
Pickup window	This is the period during which a customer’s order is expected to be picked up. It is dynamic and can be changed by an associate depending on happenings on the road