> For the complete documentation index, see [llms.txt](https://docs.sendstackhq.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.sendstackhq.com/guides/common-terminology.md).

# Common Terminology

| Word           | Meaning                                                                                                                                                                |
| -------------- | ---------------------------------------------------------------------------------------------------------------------------------------------------------------------- |
| Partner        | These are the people who carry out a delivery request. They can be individual riders or delivery companies you work with.                                              |
| Drop           |                                                                                                                                                                        |
| Dropoff window | This is the period during which a customer’s order is expected to be dropped off. It is dynamic and can be changed by an associate depending on happenings on the road |
| Pickup window  | This is the period during which a customer’s order is expected to be picked up. It is dynamic and can be changed by an associate depending on happenings on the road   |