Common Terminology

Word
Meaning

Partner

These are the people who carry out a delivery request. They can be individual riders or delivery companies you work with.

Drop

Dropoff window

This is the period during which a customer’s order is expected to be dropped off. It is dynamic and can be changed by an associate depending on happenings on the road

Pickup window

This is the period during which a customer’s order is expected to be picked up. It is dynamic and can be changed by an associate depending on happenings on the road

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